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Water Insurance Repair

Water insurance repair in Mornington: exceeding timeline expectations

ReconstructTM was engaged to complete repair works following a disappointing restoration experience for the client. Read how we finalised the home’s restoration within three months.

Repair summary

In October 2023, escaped liquid from a burst washing machine hose caused extensive water damage to a residential home in Mornington, flooding 90% of the property. An external restoration contractor initially managed the insurance repairs, which took approximately six months and cost around $70,000. ReconstructTM was then engaged to complete the repair works, which were finalised within three months from restoration to completion.

Project overview

Location

Mornington, VIC

Industry

Residential insurance repair 


Damage type

Water damage

Date completed:

June 7, 2024

Client challenges & objectives

While conducting the insurance repairs for the residential home, our team faced the following challenges while upholding our project objectives.

Challenges:

  • The team experienced significant delays from the previous contractor in completing the drying works.
  • We managed repeated callbacks to the previous contractor to rectify the incomplete restoration.
  • Navigating different repair scopes due to the need for a full bathroom strip and remediation.

Objectives:

  • Complete works within the client’s budget.
  • Deliver the repairs on time while maintaining safety standards.
  • Maintain a high standard of workmanship.

Our approach & solution

As an experienced domestic insurance builder, Reconstruct™ provided comprehensive residential building and restoration services from start to finish.

01

Initial site meeting and planning

We conducted a full site assessment to develop a straightforward process for approaching the repairs while considering the client’s cost constraints. This meant understanding where the project was left off and what needed to be done.

02

Restoration and remediation

Our team carried out a complete strip-out of damaged materials in the home. We then began working efficiently to minimise any further delays to the project.

03

Building repairs

Our team worked efficiently while communicating with the homeowners and insurers through progress updates. We also performed stringent quality control checks to ensure the home has a quality finish.

Results & impact

Our well-organised project management methodology and strong subcontractor base ensured the property was restored within the agreed timeframe and budget. We completed all repair works within 3 months, providing the homeowners could return to a fully functional and comfortable environment.

ReconstructTM
high-quality workmanship was present throughout the project, delivering long-lasting results that gave the homeowners confidence and peace of mind.

“We couldn’t be happier with the results. Jess and his team’s professionalism and attention to detail made all the difference. They kept us informed every step of the way and delivered exceptional work, ensuring our home was restored to a high standard.”

(Homeowner)

Why choose ReconstructTM ?

From the start, we approached the project differently from other insurance builders. We conducted quick initial on-site meetings and established an efficient repair process with the client to ensure we delivered reliable repair works and excellent outcomes. 

Our team was also committed to understanding the customer’s position compassionately, including what they have lost and how to help. This approach not only made the project move smoothly, but provided clients with a positive experience in a difficult time. 

Contact us today to learn more about how we can support your insurance repairs in Mornington.

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